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This page covers every money operation on your sl99 account: adding funds, requesting a payout, and completing account verification. Your main deposit routes here are FPX online banking, DuitNow transfer and Touch 'n Go eWallet — all three sit inside the cashier section once you log in. Boost is also listed where available for eligible accounts.
Every banking action on your account passes through a set of checks we keep active at all times. These are not one-off measures — they run on every deposit request and payout submission. The four pillars below describe what each check covers and why it matters to you personally.
Always check that the address bar shows sl99 before entering any account details. We do not operate mirror sites. If you land somewhere else via a link, close the tab and navigate directly to sl99 — your credentials and wallet data should only ever travel over our verified domain.
Verification links your registered name to the payment method you use. Submitting your IC or passport image through the account portal completes this step. Until verification is confirmed, payouts are held pending — this protects your funds from being directed to an unmatched account or wallet.
Your FPX bank account, DuitNow reference or Touch 'n Go eWallet must be registered under the same name as your sl99 account. We reject transfers where the name does not match — this rule protects you against unauthorised third-party transfers into or out of your balance.
If a deposit does not reflect in your balance or a payout status stays pending longer than you expect, contact our support team directly through the live chat icon in your account dashboard. Keep your transaction reference number ready — it speeds up the check on our side significantly.
Topping up your sl99 account balance starts at the cashier tab — there is no separate page to find. Once you are logged in, the cashier opens directly from the account menu at the top right of any screen.
From any page on sl99, tap the account icon at the top right, then select Cashier. The deposit tab opens by default. You will see the available payment methods listed for your account.
Select the method that matches what you have ready. FPX routes you to your bank's own login screen. DuitNow shows a reference ID to use in your banking app. Touch 'n Go eWallet uses the in-app link or a scannable QR.
Type in the deposit amount within the range shown on screen. Double-check the figure before submitting — once sent through FPX or DuitNow, the network processes it immediately and the amount cannot be recalled from the cashier side.
After your bank or e-wallet confirms the transfer, the credit appears in your sl99 balance. If it does not reflect within the window shown in your cashier history, use the live chat to submit the transaction reference for a manual check.
Payouts move your sl99 balance back to the bank account or e-wallet registered under your name. Open the cashier tab, switch to the withdrawal section, and you will see the methods available to your account. The name on your receiving bank account or DuitNow-linked number must match your verified sl99 account name exactly — mismatches result in the request being held for a manual review, which adds time to the process.
Log in, go to Cashier and select the Withdrawal tab. Your verified payout methods are listed here — FPX bank transfer, DuitNow or Touch 'n Go eWallet depending on your account status.
Pick the account or wallet you want the funds sent to. The name shown must match your sl99 registration exactly. If you need to update a bank account number, do that through account settings before submitting the withdrawal.
Key in the amount within the limits displayed. Review the details one more time — bank name, account number and amount — then confirm. A reference number is generated and shown in your account history immediately after submission.
Your withdrawal status updates in the transaction history tab. Status labels show whether the request is queued, processing or completed. If it sits at a pending state beyond the displayed window, reach out to live chat with the reference number.
Verification on sl99 is a one-time step that unlocks payout processing and confirms that your registered name matches the payment methods linked to your account. You will be prompted to complete it the first time you submit a withdrawal request, or you can initiate it early from the account settings page. What we check is that your identity document matches the name you registered with — and that the payment method you use belongs to the same person.
Have your Malaysian IC or valid passport ready. The document image must be clear and show your full name, ID number and photo without obstruction. Blurry or cropped images will be returned for resubmission.
Go to Account Settings, select Verification, and follow the upload prompts. The portal accepts standard image formats. After upload, a pending status appears — you do not need to contact support unless the status does not update after the period shown on screen.
The name on your FPX bank account, DuitNow registration or Touch 'n Go eWallet must match your sl99 account name. If there is a mismatch, update the relevant detail before submitting — verification checks both pieces together.
Once approved, your account history shows a verified status badge. Withdrawal requests processed after this point will not be held for identity checks. Re-verification is only required if you change your registered payment method to a new account.
The payment methods listed below are the options we support for deposits and withdrawals on sl99. Each one connects to your account through the cashier section. Availability for your specific account depends on your verification status and eligible region — the cashier shows only the methods active for your account at login. Where local law and eligible regions allow, all three main rails below are available.
FPX routes your deposit or withdrawal directly through your Malaysian bank's own login screen. Major local banks appear in the FPX selector inside the cashier. The amount transfers between your bank account and your sl99 balance via the FPX network.
DuitNow lets you send funds using a reference ID or registered mobile number. When depositing, the cashier shows the DuitNow reference to use in your banking app. For withdrawals, your registered DuitNow-linked number must match your account name.
Touch 'n Go eWallet deposits use either a QR scan or the account-link method shown in the cashier. Your eWallet must be registered under the same name as your sl99 account.
Boost appears as a deposit option for eligible accounts. The cashier will display it if your account region supports it. Confirm your Boost account is registered to the same name as your sl99 profile before initiating a transfer.
Every deposit and withdrawal on your account generates a reference record that links the payment network transaction to your sl99 balance. If you ever need to query a transaction with support, this record is the fastest way to resolve it. The four points below explain what to look for and what to keep.
Each cashier transaction generates a unique reference number shown immediately after you submit. Screenshot it or write it down. This number is what our support team uses to locate your transaction in the system — without it, a manual search takes considerably longer to complete.
Your account history uses three labels: Pending, Processing and Completed. Pending means the request is queued; Processing means the payment network has received it; Completed means the funds have moved. If a status has not advanced within the window shown on screen, that is when to contact support.
Your FPX, DuitNow or eWallet will show a corresponding transaction on its own history screen. The amount, date and time should match what appears in your sl99 account history.
Keep a screenshot of your bank or e-wallet confirmation screen alongside your sl99 cashier reference number. If a deposit does not reflect or a payout is not received, these two pieces of evidence together let the support team trace and resolve the transaction without repeated back-and-forth.
The questions below cover the banking scenarios we hear about most — deposits that have not reflected, payout steps, verification requirements and what to do when a transaction status stays on pending. Each answer points to a specific action or place in your account.
FPX, DuitNow and Touch 'n Go eWallet are the primary deposit routes. Boost also appears for eligible accounts. All options are listed in your cashier tab after login — only the methods active for your account and region will show.
Open live chat from your account dashboard and share the FPX transaction reference number from your bank's confirmation screen. Our support team can cross-check the payment network record against your account and apply the credit if the transfer is confirmed.
Go to Cashier, select the Withdrawal tab, choose your method — FPX bank transfer or DuitNow — and enter the amount. Funds go to the bank account or wallet registered under your verified sl99 name. A mismatched name will hold the request for review.
Pending status means the request is in the processing queue. If it has not moved to Processing or Completed within the window shown in your account history, contact support with your withdrawal reference number — they can check the queue status directly and update you.
A clear image of your Malaysian IC or valid passport is required. Upload it through Account Settings under Verification. The name on the document must match your sl99 registration and the payment method you plan to use for withdrawals.
Minimum amounts are shown in the cashier for each payment method and may vary by account tier. We do not publish a single fixed figure here because the cashier displays the live amount specific to your account — check there before submitting any transaction.