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This Privacy Policy sets out how sl99 collects, uses and protects the personal information tied to your account — from login details and transaction records to the payment methods you connect, including FPX and Boost. Access and availability depend on local law and eligible regions.
When you open an account, we collect the information you provide directly: your name, contact details, and the credentials you set. When you make a transaction — whether through FPX online banking, Boost, or Touch 'n Go eWallet — a record of that transaction is logged against your account wallet. We do not store full card numbers or payment credentials on our platform; payment processing is handled through the respective payment provider's own environment. We also collect technical data your device sends during each session — IP address, browser type, and session timestamps. This helps us maintain account security, detect irregular access patterns, and serve the account interface correctly on your device. Usage data, such as which sections of the platform you navigate, is collected in aggregate form to improve account flows. We do not sell your personal data. We do not share it with third parties for marketing purposes. Where a third party accesses your data — for example, a payment provider processing a DuitNow transfer — that access is limited to what is operationally required, and those providers operate under their own data agreements. Where local law applies specific obligations, we follow the requirements that apply to your region.
This policy covers data we handle directly. Not every interaction on the platform falls under a single rule — account access, payment transactions, site content and third-party services each have distinct boundaries. The four areas below clarify what is inside and outside this policy's scope.
Login credentials, session activity and account settings are fully within this policy's scope. We handle this data directly and you can review or request corrections through your account dashboard after login.
Transactional records — such as a FPX bank transfer or a Boost wallet deposit — are logged in your account history. The payment provider's own privacy terms govern how they handle data on their side of the transaction.
Pages, game categories and lobby content you browse are logged in aggregate. Individual browsing behaviour tied to your account is covered here; anonymised aggregate analytics are outside the scope of a personal data request.
Links or services that take you away from sl99 — including payment gateways, identity verification tools or external sites — operate under their own privacy terms. We are not responsible for how those services handle your data once you leave our environment.
You have real, actionable choices over the personal data we hold. The starting point is your account dashboard — after login, the account settings section shows the contact details, preferences and linked payment methods we have on record. If something is incorrect, you can update it there directly or contact our support team to request a correction on your behalf. If you want to know exactly what data we hold against your account — including transaction history, login records or device data — you can submit a data access request through our support channel. We will confirm receipt and work through the request in line with the obligations that apply to your region. Where a data deletion request is made, we will explain which records we are required to retain for transaction or compliance reasons and which can be removed. Every request is handled through a named support path, not an automated form that goes nowhere.
Submit a data access request via our support channel. We confirm receipt and provide a summary of the personal data held against your account, including login history and transaction records.
Update your contact information, preferred payment method or account preferences directly from the account settings page after login. For corrections we handle on our side, contact support with the details.
Any question about how your data is used — including how a FPX or Touch 'n Go eWallet transaction is recorded — can be sent to our support team. We treat privacy questions as priority account queries.
Where you want specific data removed, contact support with your account details and the request. We explain what can be deleted and what must be retained under applicable rules before taking any action.
Privacy questions and data requests go to our support team directly. Use any of the three channels below — pick whichever you reach us fastest on. For account-specific queries, have your registered contact detail ready so we can locate your record without delay.
Open the live chat widget from any page inside your account. State your query as a privacy or data request and our team will handle it as a priority account matter.
Send your data access or correction request by email to our support address shown in the account help section. Include your registered account detail so we can match the request to your record.
The Help Centre inside your account dashboard lists current contact routes and response paths for privacy queries. Check there first for the most current contact detail.
Account security and data handling are not afterthoughts — they shape how we build the account environment. The four areas below cover the practical measures in place across your account lifecycle, from first login to any future data request.
We use session cookies to keep you logged in and to serve the correct account state. Analytics cookies track aggregate usage patterns — not individual behaviour tied to your identity. You can manage cookie preferences through your browser settings at any time.
Access to your account requires the credentials you set. We do not share login details with third parties. If unusual access is detected — such as a login from an unrecognised device — we may prompt re-verification through the method you have on file.
Transaction records, including FPX and Boost payment logs, are retained for the period required under applicable rules. Account activity data is held while your account is active. Where deletion is requested, we confirm what can be removed and what must stay.
When this policy changes in a material way, we update the version date shown at the top of this page and, where appropriate, notify you through your registered contact. The current version is always the one on this page — check it after any notification.
These are the questions we hear most often about how your data is handled. If your question is not here, contact our support team through the live chat or email routes listed above.
We collect the details you provide during account registration — name, contact information and login credentials. Once active, we log session data, device type and transaction records tied to your account, including payment activity through FPX, Boost and Touch 'n Go eWallet.
We do not sell your personal data or share it for third-party marketing. Payment providers such as FPX and Boost receive only the transactional data needed to process your request. Each provider operates under their own data terms on their side of the transaction.
Submit a data access request through our support channel — live chat or email both work. Include your registered account contact so we can match the request. We confirm receipt and respond with a summary of the records we hold in line with obligations applicable to your region.
Yes. Log in and open the account settings section to update contact details or payment preferences directly. For records you cannot edit yourself, contact support with the correction you need and we will handle it on our side.
Transaction records — including DuitNow transfers, FPX payments and Boost wallet logs — are kept for the period required under rules applicable to your region. General account activity data is retained while your account is open. If you request deletion, we clarify what can be removed before acting.
Contact our support team directly through live chat or the email address shown in the Help Centre inside your account. State clearly that it is a privacy complaint. We treat these as priority account matters and will acknowledge your message and outline the next steps.