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This page sets out the terms under which sl99 operates and how they apply to your account. Access to our platform depends on local law and is available only in eligible regions — review the scope and your rights before proceeding.
sl99 operates under terms designed to reflect the legal environment applicable to accounts registered in eligible regions, including Malaysia where access is permitted under local law. By creating an account, you acknowledge that you have read and understood the conditions set out here. These terms govern how your account is held, how transactions are processed through verified payment routes such as FPX and Boost, and what conduct is expected when using any part of the platform. We do not make representations beyond what is stated in this policy. Where a third party — including any game content studio or payment processor — has its own terms, those remain separate from ours and you are encouraged to review them independently. Our policy covers account registration, wallet activity, session conduct and support interactions. Any change to these terms will be communicated through the account dashboard notification channel; continued use after that constitutes acknowledgement of the updated terms. If any provision is found unenforceable in your jurisdiction, the remaining provisions continue in full effect. Questions about specific clauses should be directed to our support channel before taking any action on your account.
Our terms apply specifically to account access, wallet transactions and platform conduct. They do not extend to third-party game studios, external payment processors or any services outside the sl99 platform itself. Understanding the boundary helps you direct any dispute or query to the right party without delay.
Your login credentials, account status, session history and any access restrictions placed on your account fall entirely within this policy. We manage these directly and you can raise any access concern through our support channel.
Deposits and withdrawals processed via FPX, Boost or DuitNow are covered under our transaction terms. The record of each transaction is visible in your account wallet history after login. Disputes on a specific transaction should reference that record.
Game content supplied by studios such as PG Soft, Pragmatic Play and JDB is made available on our platform, but content-specific matters — such as game rules or prize mechanics — sit within each studio's published rules, not within this policy.
Any external site, payment gateway operated independently, or service reached by leaving the sl99 platform is outside the scope of these terms. We are not responsible for third-party data practices or service conditions once you navigate away.
You have concrete options at each stage of your account life with us. If you want to review the transaction records on your wallet — including FPX deposits or Boost transfers — open the wallet history tab after login; every confirmed transaction is listed there with a timestamp and status. If any account detail is incorrect, the account settings page shows editable fields for name, contact and linked payment method. Changes to sensitive fields may require identity verification steps as shown on that page. If you have a question about how a specific term applies to your situation, raise it through our support channel before acting — our team reviews policy queries and responds with the relevant clause. Where you believe a record or decision is wrong, you can request a formal review by submitting the relevant transaction ID or account reference via the support form. We keep a log of all submitted requests and confirm receipt. Your right to withdraw a request or close your account is also accessible from within the account settings area.
Your full transaction history — covering deposits via FPX, Boost and DuitNow — is accessible in the wallet history section of your account dashboard after login. Filter by date range to locate a specific entry.
Personal details tied to your account can be updated through account settings. Fields marked as verified may need supporting documents; the page will indicate exactly which steps apply for your account type.
Contact our support channel with the specific clause or transaction reference in question. Our team will point you to the relevant section of these terms and confirm the position in writing through the support ticket trail.
Account closure, linked payment method removal or status changes can be initiated from within account settings or through a support request. We confirm all such requests via the contact method on file for your account.
For any legal or policy question, reach us through the channel that suits you. Each path below connects you to the same team — choose the one you are most comfortable with and include your account reference to help us respond accurately.
Open the chat icon from any page while logged in. Include your account ID and the specific policy section you are asking about. Our team will respond within the chat session.
Submit a written query through the support form in your account dashboard. Attach any relevant transaction reference or screenshot so the team can locate the record directly.
Send your policy question to our registered support email address shown in your account's help section. Include your registered email, account ID and the relevant clause or date of the transaction in question.
Our approach to data, cookies and account security is designed to be transparent and consistent with the access conditions applicable to supported regions including Malaysia. We collect only the data needed to operate your account, process transactions through FPX, Boost and DuitNow, and respond to support requests. We do not sell your personal data to third parties.
We retain account and transaction records for the period required under our operating terms. After that period, records are archived or deleted in line with our data handling schedule. The current retention period applicable to your account type is shown in your account settings.
We use session and functional cookies to keep your account active and your preferences stored between visits. You can review and adjust cookie preferences through your browser settings at any time. Disabling certain cookies may affect account navigation functionality.
Login access is protected through credential verification and session management controls. If you notice any unusual activity on your account, report it immediately through the live chat or support form. We do not ask for your password through any support channel.
To request a copy of the data we hold on your account, or to ask for correction of inaccurate data, submit a request through the support form in your account dashboard. Include your account ID and the nature of your request to help us process it accurately.
These answers cover the questions we receive most often about our terms, data handling and account rights. If your specific question is not here, reach us through the support channel listed on this page.
Access to sl99 depends on local law and is available where local law permits. If you are in an eligible region of Malaysia and have registered an account, these terms apply to your use of the platform, your wallet activity and any support interactions you have with us.
After login, open the wallet history tab in your account dashboard. Every confirmed transaction — including FPX bank transfers and Boost e-wallet deposits — is listed with a timestamp, amount and status. Use the date filter to narrow results to a specific period.
Yes. Account settings contains editable fields for personal and contact information. For fields marked as verified — such as linked payment method or identity documents — the page will indicate what verification steps are needed before the change is saved.
Submit a data request through the support form in your account dashboard. Include your account ID and specify what you need — a full data export, a specific transaction record or account activity log. We confirm receipt and process it according to our retention and data-handling schedule.
We will notify you through the account dashboard notification channel when terms are updated. The updated version will show the revised date. Continued use of the platform after the notification period constitutes acknowledgement of the changes. Review the update before your next session if you have any concerns.
Contact our support team through live chat or the support form with the specific transaction ID and the issue you have identified. Our team will locate the record, check it against our payment processing log and respond with the outcome through your open support ticket.