Live / Sports
These terms set out how your sl99 account works — what you agree to when you register, how transactions are handled through FPX or Boost, and how we resolve questions that come up along the way. Access and eligibility depend on local law and apply only where permitted in your region.
When you open an account with us, you enter into an agreement that governs how the account operates. These terms apply to all activity carried out under your login — deposits made via FPX, transfers through Boost, wallet balances, game participation and any communication you send through our support channels. We keep these terms in plain language so you can check them without needing a legal background. Where a term relates to a specific feature — such as how your wallet balance is calculated after a DuitNow transfer, or how a dispute over a transaction is escalated — that detail is covered in the relevant section below. These terms are not a substitute for your own judgment about eligibility. Access to certain features depends on your region and on whether local law permits it. We do not represent that all services are available in all areas. Where you are unsure, check the eligibility note in your account dashboard after login, or contact support directly. We may update these terms when the platform changes. The current version is always shown on this page. Continued use of your account after an update means you accept the revised terms.
Not every part of the platform falls under the same set of rules. This section clarifies which activities these terms govern, and which are handled separately or fall outside our direct policy.
Your login credentials, session activity and account registration are fully within scope. Any access you make using your verified email and password — including switching between game categories or checking your wallet — is governed by these terms.
Deposits and withdrawals processed through FPX, Boost or DuitNow are covered. The terms define how wallet credits are applied, what happens if a transfer is flagged, and how you raise a payment query through the support channel.
Game titles, odds displays, promotional banners and account dashboard content are included. We control this content and update it without prior notice. Your use of any content on this site is subject to the restrictions in these terms.
External payment processors, game studio platforms and any linked services operate under their own terms. We do not extend our policy to cover those third parties. If you have a query about a studio's game mechanic or a payment processor's processing step, that query goes to the relevant third party.
These terms are not one-sided. There are specific actions you can take at any point to manage your account, correct records or raise a concern formally. Knowing where these controls sit means you can act quickly when something needs attention. Your transaction history is accessible from the account dashboard after login — every deposit via FPX or Boost and every withdrawal is recorded there with a timestamp. If a record looks wrong, you can flag it to support through the live chat channel without needing to email in advance. For account detail corrections — name spelling, contact number or verified e-wallet — the edit function is in your profile settings; some changes require identity confirmation before they take effect. If a terms question cannot be resolved through the dashboard or live chat, you can submit a formal written query and we will respond through the same support channel.
Open the transaction history tab in your account dashboard to see all activity. Each entry shows the method used — FPX, Boost or DuitNow — the amount and the timestamp.
Profile edits are available in your account settings. Changes to verified payment links or registered contact details may require you to complete a confirmation step shown on screen.
Use the live chat channel to ask about any clause you are unsure of. Our support team can clarify how a specific term applies to your account without you needing to submit a formal complaint first.
If live chat does not resolve your concern, submit a written request through the contact form. We log all formal queries and respond through the same channel you used to reach us.
If any part of these terms is unclear or you want to raise a query about how a specific clause applies to your account, there are three ways to get in touch. All routes connect to the same support team.
Open the chat widget from any page while logged in. This is the quickest route for terms clarifications, transaction disputes and account access questions.
For written queries that need a formal record, use the contact form in the Help section of your account. We reply through the same channel.
The Help section in your account dashboard lists common terms questions with direct answers. Check here first before contacting support — many queries are resolved without waiting.
These terms cover more than game access. They define how we store your account data, what cookies we set and how you can ask us to make changes to the information we hold.
We retain your account records — including transaction history and login activity — for the period required to operate your account and meet applicable obligations. The retention period is shown in the data section of your account settings. Contact support if you want to know what data is held.
We use cookies to keep your session active, remember your preferred language and measure how pages are used. You can adjust cookie preferences through the settings link in the site footer. Disabling functional cookies may affect how your account dashboard loads.
You are responsible for keeping your login credentials private. If you suspect unauthorised access, contact live chat immediately — the support team can place a hold on the account while the matter is reviewed. We do not ask for your password through any support channel.
To request a correction to personal data we hold, use the contact form in the Help section. We confirm receipt and process the request in the order it is received. The outcome is communicated through the same channel you used.
These are the questions we hear most often about how the terms work, what they cover and how to act on them.
Yes. Completing the account registration process means you have read and agreed to the current version of these terms. The version in effect at the time you registered is the one that applies unless we notify you of an update and you continue using your account after that notice.
We post the current version on this page. If a change affects how your account works — for example, a change to how FPX or Boost transactions are processed — we will notify you via the contact details on your account before the change takes effect.
If your account is placed on hold for a terms breach, wallet access is suspended at the same time. You can contact support through the contact form to query the suspension and understand the steps needed to resolve it. The balance is not forfeited automatically.
You can submit a data deletion request through the contact form in the Help section. We review each request and advise whether full deletion is possible given our retention obligations. Where full deletion is not possible, we explain which data must be kept and why.
It means that access to certain account features — including some game categories and payment methods like DuitNow or Touch 'n Go eWallet — is available only where local law in your region permits it. We do not confirm eligibility on behalf of any user. Check the eligibility note shown in your account dashboard after login.
Start with live chat for a quick clarification. If the matter is not resolved there, submit a written query through the contact form — this creates a formal record. We review all formal disputes and respond through the same channel within the timeframe shown in the Help section.